Jen and I went over to the Apple Store and Coconut Point yesterday because she wanted to see what was wrong with her Powerbook and maybe pick up a new iPod Nano. Her Powerbook has been shutting off every so often due to an over heat signal, so we decided to go see what was causing this problem and how much it would cost to fix. From the get go I was impressed with the service. We registered online to meet with a genius and got to the store 10 minutes before our scheduled time. We were greeted and told that your name would appear on the monitor and a genius would call your name when ready. While standing waiting for a genius every single employee asked if we were being helped, at the time it was about 10 employees. Once a genius was available they checked out the Powerbook and found that it really wasn’t that consistent of a problem and told us we should send it in for service where they can run more diagnostics to locate and fix the issue. It’s a flat price ($310.00) to have everything fixed. This is a very good deal since I have a feeling that it may be the motherboard. We’ll have to send it in sometime later on after we back everything up. On the way out Jen decided to buy a iPod Nano, PRODUCT (red). It’s very nice!

Overall I was very impressed with the level of customer service at Apple. All the employees were concerned that we were not being helped and everyone at the genius bar was very knowledgeable, which far exceeded my expectations. A Far different experience from going to Best Buy or CompUSA where all they try to do is con you into buying things you don’t need. I am very confident that when we send in the Powerbook for service that all problems will be fixed. I give Apple 4 out of 4 Apples for Customer Service and Knowledge!

[tags]Customer Service, Apple, Product (red), iPod[/tags]