My mother always told me that first impressions mean everything. Back when she told me this I didn’t believe her at all. Well when I started to interview for a full-time job I realized that this was so true. Today more than ever did I realize that this is true. Yesterday at about this time I decided that I would order a 30 Gig iPod from apple.com. I ordered the iPod and choose to get the free engraving. When I submitted my order, using my major credit card and an American Express Gift Card (I knew something was fishy with these damn gift cards), the site came back with an invalid American Express card. That’s fine. I will just resubmit the number, expiration date and I’ll be on my way. Well it went through but with problems. The email that I received said that they got my order and that I should call to verify my payment problem. That’s fine. I called that night and they couldn’t do anything because it didn’t get into there production system just yet. The lady told me to phone back in the morning. Well to make a long story short…I called 4 times today and didn’t get anywhere with my purchase. No one at Steve Job’s company could help me with my order…what a sack of shit. When I got home from the gym the order, 24 hours later, finally came available for me to edit it. It said it wouldn’t be at my door till the 17th of February. Bullshit, I canceled the damn thing and now I’m debating if I even want to deal with apple anymore. Their Customer Service, who are very nice on the phone, are very unhelpful at the same time. They can’t do anything to your order until it’s in the production side which one rep told me should take 15 minutes after you place your order. Mine was 24 hrs later. Another rep told me just order another one this one will never get into our system because of the Gift Card. Apple let’s get your shit together if you want to beat those dull little computers performing dull little tasks, because right now you have a dull customer support. And remember what my mother always said, “First impressions mean a lot.” This was going to be my very first purchase from apple.com. Maybe ill try the store tomorrow and see what they can do. I bet if I purchase an iPod they will have no problem processing those gift cards that I have.